Conflict management is at the core of the daily work of all leaders, at all levels, and in every type of business.
Whenever people work together – or share a working space or resources – at some point there will be disagreement. Conflict in the workplace is unavoidable!
However, not all conflict is unhealthy. If managed effectively, conflict serves as a stimulus to encourage new thinking, drives change, strengthens relationships, and encourages creativity, problem solving, and innovation.
The key is learning how to manage conflict so that it can serve as a catalyst – rather than a hindrance – to organisational, team and individual development.
Plus, unresolved conflict doesn’t just go away.
It festers… leading to employee dissatisfaction, decreased productivity, poor service, absenteeism, increased staff turnover, and higher levels of stress. In short, conflict wastes time and money.
However, when employees understand how to manage conflict and harness the power of it, conflict can transition from a cost to a bottom-line investment.