Perfecting Process


Best-in-class organisations consistently improve business agility and operational performance to remain competitive.

But even well-established multinationals can routinely fail to effectively manage operations end to end.1

Many companies also assume their employees know exactly HOW they are supposed to be working, and actively avoid process definition.

It’s typically those organisations that have lack of role clarity, inter-departmental conflict, stifled innovation and reduced collaboration.

Our PERFECTING PROCESS approach begins with process mapping, providing the baseline from which improvements can be measured.

It helps identify unnecessary steps – and ‘red tape’ – to increase productivity and, together with clarifying roles and responsibilities, improves employee satisfaction and engagement.

Key Outcomes

  • Evaluates current processes against team goals and external/internal expectations
  • Delivers a process map to identify any localised areas for immediate improvement
  • Defines baseline to measure improvement
  • Develops an action plan to optimise process
  • Ensures buy-in and commitment from senior stakeholders
  • Identifies the resources required and defines roles and responsibilities using the RACI matrix
  • Assists individuals with overcoming resistance to change
  • Enables recognition and reward for positive contributions

SETA Accredited Course

DEVELOPING YOUR LEADERSHIP BRAND is available as a standard workshop or a SETA Accredited course, aligned to Unit Standard 252024: Evaluate current practices against best practice.


  1. Schaubroeck, R., Tarczewski, F.H., Theunissen, R. (2016). Making collaboration across functions a reality. McKinsey Quarterly. (
  2. Hartner, J. (2015). Obsolete annual reviews: Gallup advice. (
Steve AndrewsPerfecting Process