Managing Conflict


Whenever people work together, or share a working space or resources, at some point there will be disagreement. Conflict in the workplace is unavoidable!

However, not all conflict is unhealthy. If managed effectively, conflict serves as a stimulus to encourage new thinking, drives change, strengthens relationships and encourages creativity, problem solving and innovation.

The key is learning how to manage conflict so that it can serve as a catalyst, rather than a hindrance, to organisational, team and individual development.

Plus, unresolved conflict doesn’t just go away, it festers, leading to employee dissatisfaction, decreased productivity, poor service, absenteeism, increased staff turnover and higher levels of stress.

In short, conflict wastes time and money.

However, when employees understand how to manage conflict and harness the power of it, conflict can transition from a cost to a bottom line investment.

Key Outcomes

  • Identifies the positive and negative characteristics of conflict in the workplace
  • Develops an understanding of the types of conflict through the Circle of Conflict model
  • Evaluates current organisational conflict management styles
  • Creates an awareness of the main conflict styles and the individual’s natural approach to managing conflict
  • Expands ability to select more appropriate strategies to resolve diffent types of conflict
  • Develops an action plan for teams to harness the power of positive conflict

SETA Accredited Course

MANAGING CONFLICT is available as a standard workshop or a SETA Accredited course, aligned to 114226: Interpret and manage conflicts within the workplace.


  1. CPP Inc. (2008). Global human capital report: Workplace conflict and how businesses can harness it to thrive. (
Steve AndrewsManaging Conflict