Feedback helps us to understand how others perceive us and the effect our behaviour has on others. It can help us change our self-perception, trigger new ways of doing things and ultimately keep us on track.
Think of feedback as part of our GPS system; without regular feedback we can easily end up way off course!
There are two types of feedback:
- Acknowledging feedback – given to acknowledge appreciation of a particular action or behaviour
- Developmental feedback – given to correct, or bring attention to, a particular inappropriate action or behaviour
Research shows that we all want more feedback; and whilst most managers and leaders may dislike giving developmental feedback, all employees value hearing it – often find it more useful than praise in developing their career.1