Giving & Receiving Effective Feedback


Feedback helps us to understand how others perceive us and the effect our behaviour has on others. It can help us change our self-perception, trigger new ways of doing things and ultimately keep us on track.

Think of feedback as part of our GPS system; without regular feedback we can easily end up way off course!

There are two types of feedback:

  • Acknowledging feedback – given to acknowledge appreciation of a particular action or behaviour
  • Developmental feedback – given to correct, or bring attention to, a particular inappropriate action or behaviour

Research shows that we all want more feedback; and whilst most managers and leaders may dislike giving developmental feedback, all employees value hearing it – often find it more useful than praise in developing their career.1

Key Outcomes

  • Develops techniques for giving and receiving effective feedback
  • Introduces the Insight D4 Data Based Feedback model
  • Develops competence and confidence in acknowledging and developmental feedback
  • Creates an action plan to improve the areas identified for self-improvement

SETA Accredited Course

Giving & Receiving Effective Feedback can be delivered on its own as a half-day non-accredited workshop, or seamlessly integrated into any of our SETA Accredited courses – that’s the flexibility of our YourBrand™ Framework.

As effective feedback is one of the key outcomes of Unit Standard 252031: Apply the principles and concepts of emotional intelligence to the management of self and others, it’s automatically included in our emotional and social intelligence course.


  1. Asplund, J., Blacksmith, N (2011). The secret of higher performance. Gallup Businees Journal. (
Steve AndrewsGiving And Receiving Effective Feedback